Privacy Policy

This Privacy Policy ("Policy") delineates the framework within which [COMPANY REGISTERED NAME] ("we," "us," or "our") may collect, utilize, disclose, or otherwise process personal data of our customers in accordance with the Personal Data Protection Act ("PDPA"). This Policy pertains to personal data within our possession or under our control, including personal data held by organizations engaged by us to collect, use, disclose, or process personal data for our purposes.

Personal Data

  1. As employed in this Policy:

    • "Customer" denotes an individual who (a) has contacted us through any means to learn more about any goods or services we offer, or (b) may or has entered into a contract with us for the supply of any goods or services.

    • "Personal data" refers to data, whether accurate or not, about a Customer who can be identified: (a) from that data, or (b) from that data and other information to which we have or are likely to have access.

  2. Depending on your interaction with us, examples of personal data we may collect include name, identification information such as NRIC number, contact information, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment details, and financial information such as credit card numbers, debit card numbers, or bank account information.

  3. Other terms used herein shall have the meanings given to them in the PDPA (where the context permits).

Collection, Use, and Disclosure of Personal Data

  1. We typically do not collect your personal data unless:

    • (a) Provided voluntarily by you directly or through a duly authorized third party after being informed of the purposes and providing written consent.

    • (b) Collection and use without consent are permitted or required by the PDPA or other laws. We seek consent before collecting additional personal data or using it for purposes not notified to you.

  2. We may collect and use your personal data for purposes including:

    • (a) Fulfilling obligations in providing requested goods and/or services.

    • (b) Verifying identity.

    • (c) Responding to queries, requests, applications, complaints, and feedback.

    • (d) Managing the customer relationship.

    • (e) Processing payment or credit transactions.

    • (f) Sending marketing information about goods or services.

    • (g) Complying with laws, regulations, or assisting in law enforcement.

    • (h) Other purposes provided by you.

    • (i) Transmitting to third parties for the aforementioned purposes.

    • (j) Incidental business purposes related to the above.

  3. We may disclose your personal data:

    • (a) When required for providing requested goods or services.

    • (b) To third-party service providers and organizations engaged by us.

  4. The above purposes may persist even after the termination or alteration of your relationship with us for a reasonable period.

Withdrawing Your Consent

  1. Your consent for collecting, using, and disclosing personal data remains valid until withdrawn in writing. You may withdraw consent by submitting a written request to our Data Protection Officer.

  2. We may require a reasonable time to process withdrawal requests and notify you of the consequences, including legal implications.

  3. Withdrawal may impact our ability to provide goods or services, and we will notify you in such circumstances.

  4. Withdrawal does not affect our right to collect, use, and disclose personal data under applicable laws without consent.

Access to and Correction of Personal Data

  1. For access or correction requests, submit a written request to our Data Protection Officer.

  2. A reasonable fee may be charged for access requests, and we will inform you beforehand.

  3. We will respond to your request as soon as possible and notify you if we cannot fulfill it within 30 days.

Protection of Personal Data

  1. We employ administrative, physical, and technical measures to safeguard personal data against unauthorized access, collection, use, disclosure, or modification.

  2. While we strive for security, no method of transmission or storage over the Internet is completely secure.

Accuracy of Personal Data

  1. We rely on the personal data provided by you. To ensure accuracy, update us on changes by informing our Data Protection Officer.

Retention of Personal Data

  1. We may retain personal data as long as necessary for the purpose it was collected or as required by law.

  2. We will cease retention when it no longer serves the collection purpose and is unnecessary for legal or business purposes.

Transfers of Personal Data Outside of Singapore

  1. We generally do not transfer personal data outside Singapore. If we do, we will obtain your consent and ensure a comparable level of protection under the PDPA.

Data Protection Officer

  1. Contact our Data Protection Officer for inquiries, feedback, or requests via Email | Phone.

Effect of Notice and Changes to Notice

  1. This Notice works with other notices and clauses related to the collection, use, and disclosure of personal data by us.

  2. We may revise this Notice without prior notice. Your continued use of our services constitutes acceptance of such changes.

Effective date: 01 Dec 2023